Sarah, Irene and Jessica will usually be the ones to call you with lab, x-ray and culture results. They do not make medical decisions, but discuss everything with the doctors first. They call your insurance companies to approve procedures and prescriptions, as well as work with other offices to help set up appointments with specialists. You can reach them by phone during their office hours or you can leave a voice mail and they will get back to you when they return. Their help is vital to the smooth operation of the office!